The impact of artificial intelligence competencies on organizational performance and competitive advantage of investment with emphasis on marketing capabilities
1
PhD student, Department of Business Management, U.A.E Branch, Islamic Azad University, Dubai, Emirates.
2
Assistant Professor, Department of Business Management, khorramshr international Branch, Islamic Azad University, khorramshr, Iran.
10.30495/jik.2024.77613.4539
Abstract
This research was conducted with the aim of determining the impact of artificial intelligence competencies on organizational performance and competitive advantage of investment, emphasizing the role of marketing capabilities. The current research is applied in terms of purpose and descriptive research in terms of survey method based on structural equation modeling. The statistical population of this research was all the small and medium companies in Tehran, and 115 managers of these companies were selected as a sample. To collect data, a standard questionnaire with a certain and acceptable validity and reliability was used. Also, construct validity including convergent and divergent was confirmed. Finally, the results of data analysis at a confidence level of 95% and an error level of 5% showed that the competency component of artificial intelligence has an effect on organizational performance and competitive advantage of investment with an emphasis on marketing capabilities among small and medium-sized companies in Tehran.
·Batko, R., & Szopa, A. (2016). Strategic imperatives and core competencies in the era of robotics and artificial intelligence. IGI Global.
Borges, A. F., Laurindo, F. J., Spínola, M. M., Gonçalves, R. F., & Mattos, C. A. (2020). Chahal, H., & Kaur, J. (2014). Development of marketing capabilities scale in banking sector. Measuring Business Excellence.
Day, G. S. (2011). Closing the marketing capabilities gap. Journal of marketing, 75(4), 183–195.
Dwivedi, Y. K., & Wang, Y. (2022). Guest editorial: Artificial intelligence for B2B marketing: Challenges and opportunities. In In (Vol. 105, pp. 109–113).
Enholm, I. M., Papagiannidis, E., Mikalef, P., & Krogstie, J. (2021). Artificial intelligence and business value: A literature review. Information Systems Frontiers, 1–26.
Farrokhi, A., Shirazi, F., Hajli, N., & Tajvidi, M. (2020). Using artificial intelligence to detect crisis related to events: Decision making in B2B by artificial intelligence.
Fountaine, T., McCarthy, B., & Saleh, T. (2019). Building the AI-powered organization. Harvard Business Review, 63–73.
Guo, H., Xu, H., Tang, C., Liu-Thompkins, Y., Guo, Z., & Dong, B. (2018). Comparing the impact of different marketing capabilities: Empirical evidence from B2B firms in China. Journal of Business Research, 93, 79–89.
Herhausen, D., Mioˇcevi´c, D., Morgan, R. E., & Kleijnen, M. H. (2020). The digital marketing capabilities gap. Industrial Marketing Management, 90, 276–290.
Kamboj, S., & Rahman, Z. (2015). Marketing capabilities and firm performance: Literature review and future research agenda. International Journal of Productivity and Performance Management.
Kietzmann, J., & Pitt, L. F. (2020). Artificial intelligence and machine learning: What managers need to know. Business Horizons, 63(2), 131–133.
Kolis, K., & Jirinova, K. (2013). Differences between B2B and B2C customer relationship management. Findings from the Czech Republic. European Scientific Journal, 4, 22–27.
Liu, G., Eng, T. Y., & Takeda, S. (2015). An investigation of marketing capabilities and social enterprise performance in the UK and Japan. Entrepreneurship Theory and Practice, 39(2), 267–298.
Lu, Y., & Ramamurthy, K. (2011). Understanding the link between information technology capability and organizational agility: An empirical examination. MIS Quarterly, 35(4), 931–954.
Makarius, E. E., Mukherjee, D., Fox, J. D., & Fox, A. K. (2020). Rising with the machines: A sociotechnical framework for bringing artificial intelligence into the organization. Journal of Business Research, 120, 262–273.
Mariadoss, B. J., Tansuhaj, P. S., & Mouri, N. (2011). Marketing capabilities and innovation-based strategies for environmental sustainability: An exploratory investigation of B2B firms. Industrial Marketing Management, 40(8), 1305–1318.
McKinsey. (2022). The state of AI in 2022—and a half decade in review. https://www. mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai-in-2022-anda-half-decade-in-review.
Mikalef, P., & Gupta, M. (2021). Artificial Intelligence Capability: Conceptualization, measurement calibration, and empirical study on its impact on organizational creativity and firm performance. Information & Management, online.
Mikalef, P., Conboy, K., & Krogstie, J. (2021). Artificial intelligence as an enabler of B2B marketing: A dynamic capabilities micro-foundations approach. Industrial marketing management, 98, 80–92.
Morgan, N. A., Vorhies, D. W., & Mason, C. H. (2009). Market orientation, marketing capabilities, and firm performance. Strategic Management Journal, 30(8), 909–920.
Nair, S. R., Demirbag, M., Mellahi, K., & Pillai, K. G. (2017). Do parent units benefit from reverse knowledge transfer? British Journal of Management.
Paschen, J., Kietzmann, J., & Kietzmann, T. C. (2019). Artificial intelligence (AI) and its implications for market knowledge in B2B marketing. Journal of Business & Industrial Marketing.
Pattinson, S., Nicholson, J. D., Ehret, M., Velu, C., & Ryan, P. (2022). Innovation ecosystems in B2B contexts: Owning the space. In: Elsevier.
Pietronudo, M. C., Croidieu, G., & Schiavone, F. (2022). A solution looking for problems? A systematic literature review of the rationalizing influence of artificial intelligence on decision-making in innovation management. Technological Forecasting and Social Change, 182, Article 121828.
Prahalad, C. K. (1993). The role of core competencies in the corporation. ResearchTechnology Management, 36(6), 40–47.
Raghupathi, H., Choudhury, D., & Sfeir, C. J. (2023). Application of Artificial Intelligence in Market Knowledge and B2B Marketing Co-creation. In Machine Learning for Business Analytics (pp. 107–115). Productivity Press.\
Rahman, M. S., Hossain, M. A., & Fattah, F. A. M. A. (2021). Does marketing analytics capability boost firms’ competitive marketing performance in data-rich business environment? Journal of Enterprise Information Management, 35(2), 455–480.
Raisch, S., & Krakowski, S. (2021). Artificial intelligence and management: The automation–augmentation paradox. Academy of Management Review, 46(1), 192–210.
Reed, G., Story, V., & Saker, J. (2004). Business-to-business marketing: What is important to the practitioner? Marketing Intelligence & Planning.
Saini, A., Grewal, R., & Johnson, J. L. (2010). Putting market-facing technology to work: Organizational drivers of CRM performance. Marketing Letters, 21(4), 365–383.
Santos-Vijande, L., Sanzo-P´ erez, M., Trespalacios Guti´errez, J., & Rodríguez, N. (2012). Marketing capabilities development in small and medium enterprises: Implications for performance. Journal of CENTRUM Cathedra: The Business and Economics Research Journal, 5(1), 24–42.
Saura, J. R., Ribeiro-Soriano, D., & Palacios-Marqu´es, D. (2021). Setting B2B digital marketing in artificial intelligence-based CRMs: A review and directions for future research. Industrial Marketing Management, 98, 161–178.
Sharma, S., Islam, N., Singh, G., & Dhir, A. (2022). Why Do Retail Customers Adopt Artificial Intelligence (AI) Based Autonomous Decision-Making Systems? IEEE Transactions on Engineering Management.
Shin, S., & Kang, J. (2022). Structural features and Diffusion Patterns of Gartner Hype Cycle for Artificial Intelligence using Social Network analysis. Journal of Intelligence and Information Systems, 28(1), 107–129.
hashemlo,F. and Andervazh,L. (2025). The impact of artificial intelligence competencies on organizational performance and competitive advantage of investment with emphasis on marketing capabilities. Journal of Investment Knowledge, 16(63), 99-117. doi: 10.30495/jik.2024.77613.4539
MLA
hashemlo,F. , and Andervazh,L. . "The impact of artificial intelligence competencies on organizational performance and competitive advantage of investment with emphasis on marketing capabilities", Journal of Investment Knowledge, 16, 63, 2025, 99-117. doi: 10.30495/jik.2024.77613.4539
HARVARD
hashemlo F., Andervazh L. (2025). 'The impact of artificial intelligence competencies on organizational performance and competitive advantage of investment with emphasis on marketing capabilities', Journal of Investment Knowledge, 16(63), pp. 99-117. doi: 10.30495/jik.2024.77613.4539
CHICAGO
F. hashemlo and L. Andervazh, "The impact of artificial intelligence competencies on organizational performance and competitive advantage of investment with emphasis on marketing capabilities," Journal of Investment Knowledge, 16 63 (2025): 99-117, doi: 10.30495/jik.2024.77613.4539
VANCOUVER
hashemlo F., Andervazh L. The impact of artificial intelligence competencies on organizational performance and competitive advantage of investment with emphasis on marketing capabilities. Journal of Investment Knowledge, 2025; 16(63): 99-117. doi: 10.30495/jik.2024.77613.4539