عنوان مقاله [English]
نویسندگان [English]چکیده [English]
Nowadays e-banking services that take place through virtual and public channels play special role in the life of people around the world. Therefore, lack of security on performance of national and international banks in the context of globalization and distrust of people to these services will lead to undesirable effects. Hence, security is one of the most important elements that will affect banking transactions and its shortage prevents the development of business. For the same reason, the need for information security is determined in the banking system. Accordingly, several factors in art infrastructural facilities (AIF) area and operational risk management (ORM) area are considerable which are presented as research variables. The results suggest that in order to provide more security in e-banking transactions, banks have to create security policies such as internet security. In addition, they need to strengthen infrastructural factors in the fields like getting access to other banks, quality of infrastructure, and reserve bank of India (RBI) activity for e-banking supported systems.